L'arc Casino Kenya operates customer support services 24 hours daily, covering all time zones where players access the platform. Support staff handle inquiries in English and Swahili, accommodating Kenya's linguistic diversity. Response times vary by contact method—live chat delivers instant connections while email queries typically receive replies within 2-4 hours.
Availability: 24/7
Average Response: Under 60 seconds
Languages: English, Swahili
Access live chat through the website or mobile app by clicking the chat bubble icon in the bottom-right corner. Agents handle account issues, payment inquiries, bonus questions, and technical troubleshooting. Priority given to logged-in users; guest chat available for pre-registration questions.
Email Address: support@larccasinonokenya.com
Response Time: 2-4 hours (business days)
Weekends: 4-8 hours
Suitable for detailed inquiries requiring documentation or screenshots. Include your registered mobile number and account username in all correspondence. Attach relevant files (transaction receipts, error screenshots) to expedite resolution.
Kenya Number: 0743 369318
Hours: 09:00 - 21:00 EAT (Mon-Sun)
Call Rates: Standard Safaricom/Airtel rates apply
Direct line to support team for urgent matters. Have your account details ready before calling. Phone support handles withdrawal delays, account lockouts, and payment verification issues requiring immediate attention.
WhatsApp Number: +254 743 369318
Availability: 24/7
Response Time: 5-15 minutes
Popular choice among Kenyan players. Send text messages or voice notes describing your issue. Support team responds via WhatsApp messaging. Useful for players with limited data—WhatsApp consumes less bandwidth than live chat interfaces.
KYC document submission, ID verification status, address proof requirements. Processing typically completes within 24-48 hours. Upload clear, legible documents showing all four corners.
M-Pesa payment delays, failed transactions, incorrect deposit amounts. Include M-Pesa confirmation code when contacting support. Most issues resolve within 30 minutes of investigation.
Pending cashouts, payment method errors, withdrawal limits. First withdrawals require completed KYC verification. Standard processing: 15-60 minutes for M-Pesa, 24-72 hours for bank transfers.
Uncredited promotions, wagering requirement questions, bonus forfeiture appeals. Provide bonus code used and deposit transaction details. Terms review available through support chat.
Address: Ring Rd Kilimani, Nairobi, Kenya
Visiting Hours: By appointment only (Monday-Friday, 10:00-16:00 EAT)
L'arc Casino Kenya maintains a physical office in Nairobi for regulatory compliance and in-person consultations. Walk-in visits not permitted—schedule appointments through customer support. Office handles complex account disputes, legal inquiries, and BCLB-related documentation.
📍 Ring Rd Kilimani, Nairobi | 📞 0743 369318
Licensed and regulated by the Betting Control and Licensing Board (BCLB), Kenya. Operator: Nine Planets International Limited | License: PG0001322
L'arc Casino Kenya operates under the Gambling Control Act, 2025. Players must be 18+ years. Gamble responsibly.
© 2025 L'arc Casino Kenya. All rights reserved.